| Grievances/Complaints/Appeals
for Staff |
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Whilst we all hope that our time at Murdoch University will be a happy and rewarding experience we must recognise the potential for things to go wrong. When something happens to cause us concern, detriment or even harm we may wish to use the processes and procedures available to remedy the situation. Below is a list of topics for grievance, complaints and appeals that are available for staff to use. At the end of the page you will find further information regarding external bodies to whom you may refer matters.
NB: This page will develop over time to provide useful guidance for you. At this point in time we felt that it would be useful to place in one location references to the different processes and procedures that are available to you.
If you wish to provide feedback on the usefulness of this page, please let us know via email or telephone (+61 8 9360 2430).
All Staff |
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Discrimination and Harassment |
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Click here for Murdoch University's Equal Opportunity Policy which covers discrimination and harassment |
How do I make a complaint ... |
Click here for the Guide to Complaints and their resolution |
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Click here to open a copy of the complaint form |
Occupational Safety and Health |
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Click here to go to the Occupational Safety and Health page for information on issue resolution |
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Click here to report an Incident or Hazard (workplace safety related) |
Conflict of Interest/Breach of Trust |
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Click here for Murdoch University's Close Personal Relationships Between Members of the University Policy and refer to "Procedures for Resolution" |
Employee Assistance Program |
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EAP Policy |
Reporting of Fraud and Corruption |
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Click here for Murdoch University's Anti-Fraud Policy |
Superannuation |
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Complaints about Superannuation matters can be directed to UniSuper |
Academic Staff |
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Academic Staff Promotion |
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Promotion Appeals Procedure |
See Clause 47 of the Murdoch University Academic Staff Collective Workplace Agreement 2006 |
Information I need to know ... |
Promotion
to Lecturer Level B
Promotion to Senior Lecturer Level C |
Academic Staff Probation Review |
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Probationary Review Appeal Procedure |
See Clause 48 of the Murdoch University Academic Staff Collective Workplace Agreement 2006 |
Information I need to know ... |
Academic Staff Probationary Review |
Dispute Settlement |
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Communication, Consultation and Dispute Resolution Policy |
Click here for Murdoch University's Communication, Consultation and Dispute Resolution Policy |
Initiating a grievance |
See General Grievance Procedure |
Performance Review and Salary Progression |
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For issues arising out of the Performance Development Review process, click here for Murdoch University's Performance Development Policy and Procedures for Academic Staff and refer to "PDR Form" |
Redundancy Provisions |
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Initiate review of decision to declare a position redundant |
See Clause 14 of the Murdoch University Academic Staff Collective Workplace Agreement 2006 |
Outside Studies Program |
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Click here for Murdoch University's Outside Studies Program Policies and Procedures and refer to section 5 |
General Staff |
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Dispute Settlement |
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Click here for Murdoch University's Communication, Consultation and Dispute Resolution Policy |
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See Clause 45 of the Murdoch University General Staff Collective Workplace Agreement 2006 |
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See the 'Resolution of Disputes' Clause of your AWA |
Initiating a grievance |
See General Grievance Procedure |
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See Clause 44 of the Murdoch University General Staff Collective Workplace Agreement 2006 |
Position Classification Review |
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Click here for Murdoch University's Review of Classification of General Staff Positions Policy |
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See Clause 52 of the Murdoch University General Staff Collective Workplace Agreement 2006 |
Performance Review and Salary Progression |
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For issues arising out of the Performance Development Review process, click here for Murdoch University's Performance Development Policy and Procedures for General Staff and refer to sections 7 and 8 |
Home Based Work |
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Click here for Murdoch University's Home Based Work - General Staff Policy and refer to "Grievances" |
Should you find that the above procedures and processes do not satisfy your concern you may be able to access external agencies who may be able to assist in the resolution of the matter.
Where your concern involves a dispute over your terms and conditions of employment you should seek advice - possibly including third party independent advice - prior to accessing any external agency (including industrial relations commissions/magistrates courts, etc.).
Where your concern relates to discrimination or harassment you may be able to access the services of the Equal Opportunity Commission (WA) or the Australian Human Rights & Equal Opportunity Commission. It will depend on the nature of the discrimination or harassment as to whether the Equal Opportunity Commission (WA) or the Australian Human Rights & Equal Opportunity Commission can assist - you should seek advice from them to ascertain how to proceed.
In cases where health and safety are at issue and the University's processes have not led to a resolution you may be able to access WorkSafe (WA). Prior to approaching WorkSafe (WA) you must have attempted to resolve the issue using the Resolution of Issues Process.
Where you have concerns about your workers compensation claim you can seek advice from Occupational Safety and Health at Murdoch University or where they are not able to assist from WorkCover (WA).
In addition to the above the Ombudsman (Western Australia) can assist staff with issues related to administrative decision making, practices and conduct.
Before complaining to the Ombudsman about a decision made by Murdoch University regarding your grievance or appeal, you should first try to resolve your problem through the avenues provided by this website. If you have not followed the steps laid out in the relevant university procedures, the Ombudsman may ask you to do so before accepting your complaint.
If you are not satisfied with the outcome of the university's complaint handling process, or if you believe that the university has not responded to your complaint in a reasonable time, you can complain to the Ombudsman. You should put your complaint in writing and enclose copies of relevant documents. The Ombudsman will seek to determine whether you have been treated reasonably by the university and may recommend remedial action, if that is appropriate.
It is important to note that the Ombudsman is impartial and does not act on behalf of staff or the University and considers only whether the University has followed its own regulations and procedures and to considerations of procedural fairness. For further information contact the Ombudsman Western Australia.
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